FAQ

  • Q: What is a custom hat bar experience?

    A: It's a fun, interactive way to design your own unique hat! You start by choosing a hat style, and then customize it with various patches and bling. We guide you through the process from start to finish.

  • Q: How long does the customization process take?

    A: Generally, the design and creation process takes about 15 - 30 minutes per person, depending on your design but there is no rush. It is so fun to look through all the patches and options.

  • Q: Do I need a reservation, or can I walk in?

    A: Reservations for private parties is required to ensure we have a station and a dedicated hat host available for you. Reach out with any questions on dates and availability.

  • Q: What is included in the price?

    A: The price typically includes your chosen blank hat and a specific number of patches. Upgrades like vintage pins and branded accessories will have an additional charge. Details are provided during the selection process.

  • Q: Do you host private parties or corporate events?

    A: Yes! We offer fantastic packages for private parties, team-building events, bridal showers, and corporate activations. We can host events in our bar space or bring the hat bar experience directly to your location. Please visit our "Hat Bar Parties" page for package details and to submit an inquiry.

  • Q: Is there a minimum number of guests required for a private event?

    A: Yes, minimum guest counts and associated costs vary. Please contact us for specific requirements for your desired date and location.

  • Q: What is your cancellation policy for bookings?

    A: For private events, the cancellation policy is detailed in your booking contract and typically requires 7-14 days' notice to receive a deposit refund.

  • Q: Can I bring my own hat to customize?

    A: Due to the specific materials, equipment, and liability involved in using our customization tools (like branding irons and heat presses), we do not allow external hats to be customized. All hats must be purchased from our inventory

  • Q: Do you offer corporate branding or bulk orders?

    A: Absolutely! We specialize in bulk orders and corporate branding for events, merchandise, or client gifts. We can create custom branded patches, pins, or specific hat styles for your company. Please email our team to discuss options and pricing.

  • Q: What hat sizes do you carry?

    A: We stock a wide range of sizes, including adjustable options. Most of our hats are one-size-fits-most with an adjustable snap band for a comfortable fit. If there is something specific you are looking for, let us know at the time of booking.